Withheld · PixelArc Ventures Ltd

Delete Your Data

This page explains how to have all data associated with your Withheld player deleted. Withheld has no accounts — your player is a pseudonymous random identifier — so deletion is done by request.

To request deletion:

Email hello@pixelarcventures.co.uk with the subject "Withheld data deletion request".
If the app is still installed, include the player ID shown in Settings inside the app — this lets us find your record immediately.
If you've already uninstalled, tell us roughly when you first installed and the call window you had set (for example "evenings, 6–10pm") and we will locate the record from that.

What gets deleted

Your player record: the pseudonymous player ID, story progress, choices and flags, call window and timezone, and transcripts of your spoken replies.
Your push-notification token (removed from our delivery provider, OneSignal).
Your entitlement record with our subscription processor, RevenueCat.

What is kept, and for how long

Purchase and payment records are held by Google Play / the Apple App Store under their own policies — we never hold your payment details and cannot delete store records.
Standard server logs (which contain no personal identity) rotate out automatically within 30 days.

Verified requests are completed within 30 days and we confirm by reply once done. Uninstalling the app removes all locally stored data immediately, but the server-side player record persists until you request deletion.